Refund Policy

01 Reporting an order issue

Contact the restaurant promptly using the phone number or email below. Please provide your name, order number, order date and time, a description of the issue, and photographs where helpful. Keep the affected item and receipt until we advise you otherwise. We may request additional information to verify the order and determine an appropriate resolution.

02 Issues that may qualify

After review, we may offer a replacement, store credit, partial refund, or full refund when:

• You received the wrong item or a paid item was missing.
• An item arrived damaged, spilled, or in a condition that made it unsuitable to consume.
• The order was not fulfilled because of an error by the restaurant.
• You were charged more than once for the same transaction.
• Another verified preparation or fulfillment error materially affected the order.

The remedy offered will depend on the nature of the issue, the affected portion of the order, and the available evidence.

03 Generally non-refundable cases

Except where required by law, a refund generally will not be issued for:

• A change of mind, personal taste preference, or failure to read the menu description.
• Incorrect selections, quantities, addresses, contact information, or fulfillment options entered by the customer.
• An order that was prepared correctly but not collected, could not be delivered because the customer was unavailable, or was delivered to the address provided.
• Minor variations in appearance, portion arrangement, or preparation that do not make the food unsuitable.
• Issues reported after an unreasonable delay when we can no longer reasonably verify the condition of the order.
• Items that have been substantially consumed or discarded before we could review the concern.

04 Order cancellations

Call us immediately if you need to cancel. We will try to accommodate the request, but cancellation is not guaranteed once preparation has started or a delivery driver has been assigned. If we can stop the order before costs are incurred, we may approve a full refund. If preparation has begun, some or all of the charge may be non-refundable.

If we cancel an order because an item is unavailable, the restaurant cannot fulfill it, or a payment was accepted in error, we will provide an appropriate refund for the unfulfilled amount.

05 Third-party delivery and ordering

Orders placed through DoorDash, Uber Eats, Slice, or another third-party platform are also subject to that platform's refund and support procedures. Please submit the request through the platform where you paid. We will reasonably assist with restaurant-preparation questions, but the third party may control payment adjustments, delivery-fee refunds, credits, and final processing.

06 Refund method

Approved refunds are normally returned to the original payment method. Cash-order resolutions may be handled directly by the restaurant. Depending on the circumstances and with your agreement, we may instead provide a replacement or store credit. Shipping, delivery, service, and tip amounts may be excluded when those services were completed correctly.

07 Processing time

We submit approved electronic refunds to the payment provider as soon as reasonably practical. The time required for the credit to appear is determined by your bank, card issuer, or payment provider and may vary. We cannot accelerate processing after the refund has been submitted.

08 Reservations, events, and deposits

Event bookings, catering, private parties, and reservations may have separate deposit and cancellation requirements based on staffing, advance food purchases, and reserved capacity. Any event-specific refund terms provided in your quote, invoice, or confirmation will control if they differ from this general policy.

09 Contact us

For the quickest assistance with an order, please call the restaurant and have your order details ready: